- Our Process
If you have an enterprise class voice system (particularly one you originally purchased from Avaya, Nortel or Siemens) you may be considering replacing those systems. Many of our clients are planning to replace those systems eventually but would like to continue to use the systems for several years until the time for replacement arrives.
This is part 4 of a 5-part blog series on Avaya Support.
As Chief Sales Officer, I should be able to answer that question.
Let’s start with track record. Continuant has been providing voice system maintenance and support for over twenty years. Many Fortune 500 clients have entrusted their mission critical voice systems to Continuant. A small sample of these clients and their respective stories can be found on our website.
Relationships - We start with a dedicated Named Account Manager (NAM) who knows you, knows your business and is available to provide whatever support you need. Many of our clients speak with their NAMs multiple times each day.
SLAs – We offer an industry-leading Service Level Agreement with a 4-hour time-to-restore guarantee.
Tier 3 – We offer access to Tier 3 engineers, available 24/7/365 for our clients who select 24/7 coverage. We have a large team of US-based Tier 3 engineers, which means that when a client needs to speak to an engineer we provide the help faster than any, and far faster than most.
Multi-vendor support – We have Avaya, Nortel and Siemens engineers working side by side with Microsoft and Cisco engineers. You won’t find a better choice to support a multi-vendor environment.
No upgrade pressure – We will consult with our clients about technology roadmaps, but we will never pressure a client to upgrade.
Global Support – We support clients around the globe. If you have an office in a country, we will have an existing client and support partner there, as well.
No unnecessary software support – If your systems are End of Manufacturer Support we will never ask you to purchase unnecessary and expensive software support.
Available Parts – We guarantee spare parts availability.
OEM independence – While we partner closely with Microsoft and Cisco, we remain independent of Avaya/Nortel, Siemens/Unify and others. This allows us to focus on the needs of our clients, not the needs of the OEM.
Flexibility – If you replace a system under coverage, or close an office, you can remove that system from your contact. Need other special terms? Just let us know.
Savings – We provide a significant savings as compared to OEMs and most large system integrators.
Questions? Need more information?
Schedule a call with one of our experts.