Questions to Ask Regarding Avaya’s Extended Support Policy
✓ Is your Avaya system currently End of Manufacturer Support (EoMS)?
✓ Are you able to rapidly get on-site repair or parts for your existing Avaya system?
✓ Do you have an SLA in place that will guarantee optimal performance for your EoMS system?
✓ Are you aware of the consequences of Avaya’s Extended Support Policy? It states that “all Tier IV Support and Current Engineering for ongoing improvements in product functionality will stop when Manufacturer Support ends.”
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