When it comes to maintenance, support, and managed services for Avaya systems, Continuant has the Tier 3 resources and proven track record that businesses are looking for. For nearly 20 years, our Avaya support offer has provided the combination of services that our customers need for their mission-critical Avaya systems.
Continuant employs a team of Tier 3 Avaya engineers who can support the voice, messaging, and contact center platforms that help your business perform better than ever. We also offer remote support that includes some of the fastest response times in the industry, independent from the OEM.
When you begin working with Continuant for Avaya Maintenance and Support, our first order of business is to visit your site, inventory your equipment, and record all relevant details such as make, model, configuration, authentication, and environment. We will perform initial preventative maintenance, secure your system, setup remote access capabilities, and initiate alarming to our Network Operations Center (NOC).
Our NOC immediately notifies our manufacturer-certified engineers, who will immediately call the alarming system and begin to resolve the problem.
With Continuant, here’s what you can expect:
Continuant is well versed to help you implement first class UC services across Avaya Unified Communications. Our Avaya engineers and expert architects will work to customize the unique Avaya UC Solution for your enterprise.
Whether you’re part of a complete Avaya UC solution or a multi-vendor environment, you will see productivity increasing as the communications picture becomes more unified.
Continuant can proactively locate and identify voice quality or communications problems in real time, supporting systems and applications including:
Avaya Aura® Platform
Avaya one-X® Communicator
Avaya one-X® Mobile
Avaya Aura® Conferencing
Avaya Flare® Experience
Avaya IP Office®
If you integrate the Avaya Proactive Contact/Predictive Dialing System (PCS/PDS) into your contact center strategy, Continuant will develop a maintenance and support plan that gives you the right solution and backing to assure that your PCS/PDS delivers consistent, reliable, optimized results. Continuant also offers a more flexible, more agent-intuitive user interface (“API”). For more information, read about the Continuant-exclusive Intero™ Agent desktop application.