For more than 20 years, Continuant has helped Avaya system owners keep their Avaya systems running smoothly. With more Avaya engineers than any other service provider outside of Avaya, Continuant offers dedicated resources and a proven track record in keeping Avaya systems going strong.
Continuant’s team of Avaya engineers support voice, messaging, and contact center platforms. Whatever your location, we offer remote support, independent of the OEM, delivering the fastest response times in the industry.
When you begin working with Continuant for Avaya Maintenance and Support, our first order of business is to visit your site, inventory your equipment, and record all relevant details such as make, model, configuration, authentication, and environment. We will perform initial preventative maintenance, secure your system, setup remote access capabilities, and initiate alarming to our Network Operations Center (NOC).
Our NOC instantly notifies our manufacturer-certified engineers, who will immediately call the alarming system and begin to resolve the problem.
The Continuant Service Promise: We Are Here for You
For Continuant, “here” means that we are US-based, and it also means we will take care of you and your business 24x7x365. We also offer:
Access to our Design Engineers and Solutions Architects help you plan for the future, while taking a vendor-neutral approach to evaluating solutions from major brands such as Cisco and Microsoft.
Continuant’s experts can work with you to implement first-class UC services across all Avaya Unified Communications platforms. Our dedicated Avaya engineers and expert architects will work to customize the unique Avaya UC Solution for your enterprise.
Whether you have a complete Avaya UC solution or work in a multi-vendor environment, Continuant’s experts can help increase your productivity with a customized UC solution that meets your needs.
Continuant can proactively locate and identify voice quality or communications problems in real-time. We support all major Avaya systems:
Avaya Aura® Platform
Avaya one-X® Communicator
Avaya one-X® Mobile
Avaya Aura® Conferencing
Avaya Flare® Experience
Avaya IP Office®
If you integrate the Avaya Proactive Contact/Predictive Dialing System (PCS/PDS) into your contact center strategy, Continuant will develop a maintenance and support plan that gives you the right solution and backing to assure that your PCS/PDS delivers consistent, reliable, optimized results. Continuant also offers a more flexible, more agent-intuitive user interface (API). For more information, read about the Continuant-exclusive Intero™ Agent desktop application.