Avaya

Avaya Systems

For more than 20 years, Continuant has helped Avaya system owners keep their Avaya systems running smoothly. With more Avaya engineers than any other service provider outside of Avaya, Continuant offers dedicated resources and a proven track record in keeping Avaya systems going strong.

Continuant’s team of Avaya engineers support voice, messaging, and contact center platforms. Whatever your location, we offer remote support, independent of the OEM, delivering the fastest response times in the industry.

  • 4-hour time-to-restore
  • 24/7 access to Tier 3 Avaya engineers
  • Significant cost savings over the OEM

Avaya Managed Services

The Avaya Cycle of Dependence

Avaya Systems Maintenance

When you begin working with Continuant for Avaya Maintenance and Support, our first order of business is to visit your site, inventory your equipment, and record all relevant details such as make, model, configuration, authentication, and environment. We will perform initial preventative maintenance, secure your system, setup remote access capabilities, and initiate alarming to our Network Operations Center (NOC).

Our NOC instantly notifies our manufacturer-certified engineers, who will immediately call the alarming system and begin to resolve the problem.

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Bob Kennedy, Tier 3 Engineer

 

The AMR Story: 10+ Years of Mission-Critical Maintenance and Support

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The Continuant Service Promise: We Are Here for You

For Continuant, “here” means that we are US-based, and it also means we will take care of you and your business 24x7x365. We also offer:

  • Ongoing real-time alarm monitoring and technical hotline support.
  • Industry-leading Service Level Agreements with an optional guaranteed time to restore.
  • Rapid access to a US-based team of Avaya Tier 3 Engineers.
  • A dedicated Named Account Manager and customer service team that knows you, knows your business, and proactively works with you to ensure that your systems are working at peak efficiency and availability. This team serves as a true single point of contact.
  • A parts guarantee, whether your systems are the latest release, or are End of Manufacturer Support.
  • Rapid onsite repair and parts replacement anywhere in the world.
  • Access to a team that has a high level of multi-vendor expertise.

Access to our Design Engineers and Solutions Architects help you plan for the future, while taking a vendor-neutral approach to evaluating solutions from major brands such as Cisco and Microsoft.

UC Planning, implementation, and proactive monitoring

Continuant’s experts can work with you to implement first-class UC services across all Avaya Unified Communications platforms. Our dedicated Avaya engineers and expert architects will work to customize the unique Avaya UC Solution for your enterprise.

Whether you have a complete Avaya UC solution or work in a multi-vendor environment, Continuant’s experts can help increase your productivity with a customized UC solution that meets your needs.

Supported Systems and applications

Continuant can proactively locate and identify voice quality or communications problems in real-time.  We support all major Avaya systems:

Avaya Aura® Platform

Avaya one-X® Communicator

Avaya one-X® Mobile

Unified Messaging

Avaya Aura® Conferencing

Avaya Flare® Experience

Avaya IP Office®

 “The service we have received from our account team since we moved from Avaya maintenance has been incredible.  The only thing you could have done to better serve us is to have transitioned us years ago!”

 

– Kitt Leonard, Tucson Medical Center

Proactive Contact/Predictive Dialing

If you integrate the Avaya Proactive Contact/Predictive Dialing System (PCS/PDS) into your contact center strategy, Continuant will develop a maintenance and support plan that gives you the right solution and backing to assure that your PCS/PDS delivers consistent, reliable, optimized results.  Continuant also offers a more flexible, more agent-intuitive user interface (API).  For more information, read about the Continuant-exclusive Intero™ Agent desktop application.

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A Proven Track Record for Avaya Maintenance and Support

How Continuant is Driving Business Communications at Global Automotive Supplier

How Continuant is Driving Business Communications at Global Automotive Supplier

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That “Can-Do” Spirit: Why a Global Packaging Company Chose Continuant for Avaya Maintenance and Support

That “Can-Do” Spirit: Why a Global Packaging Company Chose Continuant for Avaya Maintenance and Support

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