Contact Center

Continuant understands that customers expect and deserve service excellence. That's why Continuant takes a vendor-neutral approach to implement and support contact center solutions from major manufacturers. Vendor neutrality means our customers get the right contact center solution inbound, outbound, or blended to support their unique business.

100% of customers

care how you treat them. Stand out with the right Contact Center.

MOS scores

MOS scores above 4.0 are considered acceptable in most contact centers and mobile devices.

Meet customer expectations and
streamline Contact Center operations

Easy and effective communication through seamless contact is what we strive to provide. That’s why Continuant takes a vendor-neutral approach to implement and support contact center solutions from major manufacturers. That means that you get the right contact center solution for inbound, outbound, or blended call centers, designed to support your unique business.

Customers want an experience

Staying in contact with your customer base is a critical component to the success of your business. Answering the phone and transferring to another extension is simply not enough. Today, customers demand immediate, personalized, and professional levels of service. If you can’t deliver the experience they’re expecting, you’ve already lost the customer.

Contact center solutions give you a way to compete—and win—when up against your competitors’ customer experience.

Carley_SmallCarley Styron,
Senior Named Account Manager 

Contact Center managers want to deliver

Both day-to-day and strategic operations are a big challenge for contact center managers. When the right contact center solution is implemented, however, these challenges turn into opportunities to deliver world-class customer experience and achieve business outcomes.

  • Maintain customer satisfaction
  • Utilize UC technology to collaborate with customers
  • Reduce operating costs
  • Increase revenue
  • Increase agent loyalty
  • Streamline hiring and training

Continuant offers contact center solutions that enable businesses to properly manage outgoing and incoming communication. Our knowledge of industry-specific solutions allow us to recommend, implement, and manage solutions in healthcare, manufacturing, government, education, and retail verticals.

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