Managed Services

Our customers can realize up to a 40% reduction in IT expenses in managing their Unified Communications & Collaboration solutions by employing Continuant Managed Services. We provide our customers with a breadth of ITIL based services to optimize operations. Customers receive the resources and experience they need from our highly skilled staff of engineers, automated tools, and a passion for excellence in customer care.

For many companies, a large percentage of the IT budget—often as high as 80 percent—is spent on maintaining current technologies. As a result, in-house IT staff spends most of its time simply “keeping the lights on.” Sound familiar?

If you fall into this category, you may want to consider outsourcing or multi-sourcing such day-to-day functions to a trusted managed services company, so you can focus on core mission-critical issues and opportunities facing your enterprise.

What are the benefits? By outsourcing IT, you can benefit in several ways:

  • Your in-house team can focus on your core business and on innovation.
  • Significantly reduce the hours it takes to diagnose a problem by increasing efficiency by 50% or more.
  • A dedicated external team can diagnose and resolve incidents before they disrupt your business.
  • Problem Management
  • Knowledge Management
  • Asset & Configuration Management
  • Release Management
  • Change Management
  • Capacity Management
  • Availability Management
  • Service Level Management
  • Continual Service Improvement

Why Continuant?

By working with the managed services team at Continuant, you will experience the excellent customer experience that Continuant offers—ranging from industry-leading restore times, proactive incident management and resolution based on our understanding of your entire infrastructure, and end-to-end support that results from our managed holistic view of the systems you have in play.

Dedicated Managed Services Team

Quick Facts:

Because we get to know your entire system, we can actually reduce your diagnostic hours—the time it takes to diagnose a problem. Continuant’s utilizes proactive monitoring and incident management tools that can reduce the time it takes to analyze the root cause of an issue by as much as 90 percent. This ability to quickly and accurately identify a problem can yield serious cost savings. Why waste valuable in-house staff time trying to solve a problem when you can turn to the experts at a company that has been helping organizations “keep the lines open” for more than two decades?

At Continuant Managed Services, we assign each customer a Named Account Manager who knows your business inside and out and knows when and whom to call when an issue arises.

We deploy ITIL-aligned methodologies and processes throughout our entire Managed Services portfolio, for customers across all geographies and voice systems, from legacy PBX systems to new Cisco and Microsoft solutions. As your single point of contact, we work with our massive network of global partners to provide rapid parts replacement and on-site field technician response.

Whatever you need,our team is able to work with both domestic corporations as well as the multi-national enterprise to deliver global maintenance, support, and managed services worldwide. Today, we work with customer systems in more than 100 countries, and our footprint is constantly expanding.

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