Is Your Business at Risk?
End of Sale/End of Manufacturer Support means increased risk for Avaya system owners
Unexpected communications system downtime can create enormous problems for your business and your customers. Lengthy outages can cost thousands of dollars in lost revenue, productivity, and opportunities. Avaya offers Extended Support to customers whose systems have reached End of Sale/End of Manufacturer Support status, but what does that really mean to your business? The risks associated with End of Sale/End of Manufacturer Support products are often hidden by useful rhetoric designed to allow the manufacturer to continue billing while reducing manufacturer liability and accountability – sometimes at a higher price. Continuant provides a comprehensive, cost-effective alternative to Avaya maintenance. With guaranteed response and resolution times, Continuant will reduce your risk of business interruptions due to system downtime.
Below is an actual example of Avaya Extended Support. Hover over the circled areas to see our comments.
While Extended Support continues some existing maintenance benefits, Avaya may require an upgrade at your expense to resolve a system issue. With the Continuant Maintenance Advantage Plan there are no forced upgrades or hidden costs.
As a Continuant customer you will work with manufacturer certified engineers who will quickly diagnose system issues and provide a resolution.
Every Continuant Maintenance Advantage Plan customer receives the proprietary Continuant Maximum Uptime Analysis. As part of this analysis a Continuant engineer evaluates your system and identifies all critical components guaranteed to be stocked by Continuant or on your site as part of a Managed Critical Spares Kit.
Off-shoring and "Follow the Sun" strategies for providing customer support save money for the manufacturer, but can often be frustrating - especially during critical times when your system is experiencing a failure. Continuant provides a Technical Assistance Center that operates 24/7/365 and is entirely U.S.-based.
Every Continuant customer is assigned an Account Manager who knows your system, and your expectations. In addition, you will receive direct, immediate access to manufacturer-certified engineers who will quickly troubleshoot and resolve your system issues.
As an Avaya Extended Support customer Per Incident Support ends simultaneously with the end of Manufacturer Support. As a Continuant Maintenance Advantage Plan customer you are guaranteed Per Incident Support for the life of your system.