Continuant has put together a combination of services that makes our Custom Configured Plan the finest value in telecom maintenance. Below you will find a list of our services, many of which differentiate Continuant from our competitors.

Proactive Risk Analysis and System Evaluation
When you choose Continuant's unrivaled Custom Configured Plan, your telecommunications system is assigned both a Continuant project manager and Tier III engineer who work together to document, analyze and set up your system for maintenance. This Seven Point Maximum Uptime Analysis enables us to prevent downtime by searching for proactive steps that will prevent possible outages and ensuring we have critical spares in stock in case of a problem.

Streamlined Service
As a Continuant customer, you're assigned an Account Manager as your single point of contact for any service you need. Your Account Manager knows your system, your expectations, and can efficiently handle every service request for you.

Two-Hour On-Site Response Guarantee
Due to our proactive emergency planning, we can guarantee an extraordinary two-hour on-site response to major alarms, minimizing potential outages and downtime.

Live Response to Alarms
Tier III engineers immediately respond to all alarms with objective decisions and trend analysis in real-time.

24x7 Tech Support
You have phone access to around-the-clock technical support from Tier III engineers trained on and knowledgeable about your telecom system.

Custom Alarm Notification
Continuant's monitoring service reports alarms according to your specifications. You determine how and when alarms are reported to you, from major alarms to minor, email to pager notification.

Custom Alarm Reporting
With Continuant, you receive regular reports on alarms and their resolutions, with the frequency and method of reporting customized to fit your particular requirements for staying informed, from real-time updates to monthly activity summaries.

System Documentation and Training
Upon completion of the initial system analysis, Continuant provides you with a thorough documentation of your telecom system, along with providing escalation sheets and all Continuant contact information. We make it easy for you to do business with us from day one.

On-site Training
Continuant can train your technical staff to more efficiently meet the daily requirements of your communications system and maximize uptime.

On-site Critical Spares
The initial system analysis includes a critical spares evaluation to determine which critical components should be stored on site in case of a problem, so replacement of a failed part can happen in minutes instead of hours.

Telco Troubleshooting
Telco problems can be some of the most complex to resolve. Whether trouble is related to a system or a Telco problem, our engineers will deal with your Telco service on your behalf.

Vacation Coverage
When your technicians are off, we can be on-site to cover for them and keep your system operating effectively.

Flexibility
Continuant can work with any existing vendor, or we can tap into our nationwide network of over 1,000 qualified dealers.

With maximized uptime, increased service and the decreased costs of our Maintenance Advantage Plan, Continuant can serve you better while saving you money. To learn more about protecting your communications system investment, please e-mail us at: solutions@continuant.com or call us at (800) 652-9920.