Intero™ Agent Desktop Solutions
Almost 90% of your organization’s interaction with the PDS takes place at the agent desktop level, so shouldn’t your agents be equipped with the most robust, flexible, easy-to-use PDS desktop solution available? They can be with Intero.
Intero is the powerful new PDS agent desktop application, available exclusively from Continuant. Built to communicate through the dialer’s native Application Programming Interface (API), Intero provides off-theshelf functionality for your agents that has never before been available for the PDS. Intero puts the entire PDS feature set right at your agents’ fingertips in one simple, intuitive, easy-to-deploy tool. The Intero window combines your dialer screen pop and disposition code buttons with agent status and call statistics, plus easy access to feature functionality that’s point-and-click activated. The application also allows your agents instant access to their Supervisor through an integrated chat feature.
Unlike the competitors’ solutions, Intero is dynamically linked to the PDS. This means that when you make system configuration changes, such as a completion code or screen modification, you don’t have to update files on each individual workstation to reflect the changes. Intero retrieves this information from the PDS every time your agent logs into the system. For customers on Continuant’s Maintenance Advantage Plans, Intero is a great value. You’ll be getting a 20% discount off of the retail price for the solution, and our plan, unlike some “one-size-fits-all” applications, allows you to cost-effectively deploy Intero no matter how large or small your dialer operations are. Our solution includes the software license, remote integration, and full support for the application.
Other PDS desktop solutions can’t hold a candle to Intero…
What sets Intero apart from the competition is the total integration of feature functionality and control that are built into Intero. All you have to do is load the software, establish a connection with the PDS, and Intero is ready to go – it’s that easy! Your agents also have immediate access to information that will help them be more productive with their calls: status display, talk-time and update-time statistics, and even cumulative individual data for the campaign. Only Intero wraps all of this functionality into a single solution, and Intero is only available from Continuant…
Intero is the perfect choice for any PDS environment…
- As an out-of-the-box complement to new system installations and upgrades
- As a replacement for outdated, inflexible, or unsupported desktop solutions
- For complex contact center environments
- When your business needs have outgrown the capabilities of your existing solution
- Fully compatible with any PDS version 9.X, 11.X or 12.0
- Integration support for multiple host systems