Foundation Services

Our reputation for excellence is based on three Continuant Foundation principles: industry-leading customer experience, expert engineering, and rapid incident management and resolution.

We invest in our customers

An industry-leading customer experience

In a world where faster service can mean sub-par service, Continuant has broken the mold by delivering exceptional service at industry leading speed. We choose to focus on the importance of the customer experience itself.  From start to finish, every interaction between Continuant and our customers is purposeful and focused.

Our dedicated Named Account Managers are “dedicated” in more than one sense of the word.  NAMs act a single point of contact for their customers, but they offer much more than direct access into Continuant.  NAMs are truly dedicated to knowing and understanding their customers.  From understanding industry-inspired technologies to desired business communications outcomes—and everything in between—Continuant NAMs set the standard for customer service excellence.

Meet our team of Named Account Managers →

Our Named Account Managers are genuinely passionate about our customers’ goals, forging a strong business communications partnership that is holistic and supportive.

Harmony_SmallHarmony Firkins,
Named Account Manager

We employ the best and brightest

Expert engineering

When you work with Continuant for managed services, you receive immediate access to Tier 3 engineers. Our U.S.-based team of manufacturer-certified engineers are experts on the systems, and have the experience in multi-vendor management and technology transitions.

Our team supports everything from legacy telephony equipment to next generation VoIP and UC technologies to complex applications and networks, all to ensure your company’s success.

Our engineer teams specialize in:

Continuant’s engineers are supported by our Information Systems (IS) team that maintains the management and monitoring tools to give you insight into your environment.

Our IS team has the most advanced management and monitoring tools available to conduct root-cause analysis and performance trending.

We deliver SLAs for restoration

Rapid incident management and resolution

Most OEMs provide an industry-standard “Time to Respond” SLA which is generally 2-hours on-site during normal business hours, and 4 hours on-site during evenings, weekends, and holidays. Continuant goes beyond the typical OEM SLA and provides a guaranteed “Time to Restore” for the most critical incidents.

What else is great about working with Continuant?

We’ve made the choice to be vendor-neutral

With technology moving so quickly, it can be challenging to juggle systems and applications from different vendors.

Our agenda is simple. Your needs come before the manufacturer needs.

Continuant is your advocate when it comes to selecting manufacturer solutions and equipment. You can trust our vendor-neutral approach to technologies and solutions because we are driven by helping you improve your business communications… period.

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We embrace the multi-vendor environment

Regardless of whether your company is challenged with supporting a multi-vendor telephony environment due to acquisitions or design, our highly-experienced engineers are here for you. We provide a high-quality, cost-effective solution to support a multi-vendor environment from legacy telephony equipment to the most advanced IP voice, video and data applications.

Our teams of Avaya, Cisco, Microsoft, Nortel and Siemens engineers collaborate with each other to quickly identify problems and resolve them within the industry’s top SLAs.  Our design architect collaborate across OEMs on new solutions, technology transitions, and interoperability between vendor systems.

Whatever systems you have in place—Avaya, Cisco, Microsoft, Nortel, Siemens, Octel, or even Avaya Proactive Contact—you should look no further than Continuant for unified communications managed services and maintenance solutions.

Would you like to join the Continuant team?

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